Lovin' the Life

Lovin' the Life

Thursday, January 27, 2011

Why I am not in Nairobi

Last night, we got to hear Virgin Airlines announce their flight status, and we paid close attention because it seemed to be a prelude to ours. The difference we noted though, was in their attitude. I would totally chose Virgin Airlines over any other right now. Last night they kept their people updated, and when they cancelled their flight, they explained why, and then told their people what they could do for them- meal vouchers, taxi vouchers, blankets, snacks, and they offered assistance in whatever way they could. 30 minutes after their terminal was deserted, our flight was canceled and the announcement went something like this: "The flight is cancelled. Go to the ticketing desk to get the number to call to rebook." No offer of help, no perks, no nice attitude. Our airline sucks.

Fortunately, I already had a phone number to call and we were rebooked before we left the area to go collect our bags. We still got to wait in line, because we wanted to see if we could get perks. We did get vouchers for meals and a taxi. the taxi line was over 3 hours and the drive would have been as long, so we didn't take a taxi. We found an untaken spot of floor and camped out.

I have discovered the USO and am making use of it. If we stay much longer, I may post the pictures of Marian having a blast in the airport. I do not think she slept at ALL last night! She ran all over the deserted airport. That's why she is sacked out right now on a chair with Aunt Deborah. And I shall go join them after I grab some snacks!

1 comment:

Megan said...

I have been thinking about you yesterday and today when I read the paper talking about cancelled flights. Good luck and it sounds like Marian is going to be a great travel companion.